Therapeutic Pain Management, LLC
Rebecca E. Hankins, LMT, MMP

Our Policies

 

 

Cancelation Policy:

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

 

Notice:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice on a continuous basis, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. 

 

No-shows:

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.



Late Arrivals:

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

 

Privacy Policy:

This privacy notice discloses the privacy practices for TPM.MassageTherapy.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personal information is collected from you through the web site, how it is used and with whom it will be shared.

What choices are available to you regarding the use of your information.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

 

Security:

TPM takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, ex: to mail Gift Certificates.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new services, or changes to this privacy policy.

 

Your Control Over the Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

Change/correct any data we have about you.

Have us delete any data we have about you. Express any concern you have about our use of your data.

 

Terms and Conditions:

All patients must complete a health intake form prior to service. 

Some health conditions may prevent you from receiving massage and you may be required to have written permission from your primary health physician before service.

If you are not sure if Massage Therapy is safe for your condition, it is your responsibility to check with your health physician prior to making your appointment.

All information collected from the intake form and any discussions in office or during treatment will be confidential and never shared with third parties without written permission from the client.

Certificate or Voucher must be presented at the time of service.

All massage treatments are for therapeutic purposes only. Any inappropriate behavior (drug use, excessive drinking, illicit or sexually suggestive remarks or sexual advances) will result in immediate termination of the massage session and the client will be charge for the full price of the booked service.

TPM has the right to cancel a treatment without notice if the therapist is ill, has a personal emergency or if there is inclement weather.

By scheduling your massage you are indicating that you understand and accept these terms and conditions.

 

Disclosure: 

You are using this website and any attached hyperlinks at your own risk.   TPM is not responsible or liable for any damages that may result from using this website or hyperlinks found on this website. 

TPM does not control or modify any aspect of any information.  Contents of this website are subject to change at any time without notice. 

Any information found on this site shall not be distributed or hyperlinked without written permission from TPM. 

 

Refund Policy:

Due to the nature of our business, TPM does not offer refunds for massage services or gift certificates. 

Gift Certificates must be used within 6 months from date of purchase.  Packages must be used within 12 months from date of purchase.  

If a physical product is purchased and is found to have a manufacturing defect, TPM will replace the product immediately with no further charges incurred.

 

 If you feel that we are not abiding by any of these policies, terms, or conditions, you should contact us immediately

by phone at (270) 893-8706 or email at FrontDesk@TPMMT.Net

 

Associated Bodywork & Massage Professionals
© Copyright 2017 Therapeutic Pain Management, LLC. All rights reserved.